Privacy policy

Last updated: 13 October 2026

This policy explains what personal information we collect when you use this website or ask us for a quote, how we use it, and your rights. We keep it short and only collect what we need to quote for and fit your tyres.

Who we are

What we collect

When you fill in our quote form, call, email or message us, we may collect:

• your name and phone number (and email address, if you email us)
• the postcode or address where you'd like your tyres fitted
• your vehicle registration, tyre size and the work you need
• anything else you choose to tell us, such as where your car is parked or photos of a damaged tyre
• if you go ahead with a booking, the details of the job, what we charged and how you paid. We don't store full card details, which are handled by our card payment provider.

We don't use analytics or advertising trackers on this website.

How and why we use it

Purpose	Lawful basis
To give you a quote and arrange your fitting or repair	Taking steps at your request before entering into a contract, and performing that contract
To contact you about your booking (for example, to confirm a time or let you know we're on our way)	Performing our contract with you
To keep business and accounting records	Legal obligation (tax and accounting law)
To deal with questions, complaints or warranty claims about work we've done	Our legitimate interest in running and protecting our business

We will not sell your information or use it for marketing without your permission.

Who we share it with

We only share your information when we need to, with:

• Netlify, which hosts this website and receives quote form submissions on our behalf
• Google, which supplies the fonts used on this website. Your browser connects to Google's servers to load them, which shares your IP address with Google.
• our email, phone and accounting providers, and our card payment provider if you pay by card
• our accountants, insurers or professional advisers, where needed
• the police or other authorities, if the law requires it

Some of these providers may store information outside the UK. Where they do, they protect it with safeguards approved under UK data protection law, such as the International Data Transfer Agreement or the UK Extension to the EU–US Data Privacy Framework.

How long we keep it

• Quotes that don't go ahead: up to 12 months, then deleted
• Customer and job records: 6 years from the end of the financial year the work was done in, as required for tax and accounting

Cookies

This website doesn't set cookies for tracking or advertising. Netlify's hosting service may store a small setting in your browser, for example if you choose to hide its "Powered by Netlify" badge. These are strictly necessary for the site to work, so we don't ask for consent.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you
• ask us to correct anything that's wrong
• ask us to delete your information (unless we have to keep it by law)
• object to or ask us to limit how we use it
• ask us to transfer it to you or another organisation

To use any of these rights, email contact@tyrehawk.co.uk or write to us at our registered office. We'll reply within one month.

Complaints

If you're unhappy with how we've handled your information, please tell us first and we'll do our best to put it right. You can also complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.